Dear customers, at Gradient we care about your satisfaction with your purchases and strive to provide you with high-quality service. We understand that sometimes situations may arise when a product does not meet expectations or has defects. In such cases, we offer you the possibility to return or exchange the product according to the conditions below.

 

Return terms and conditions

You can return the product within 14 calendar days from the date of receipt. Please note that the product must be in a sellable condition, unused, and in its original factory packaging.

 

Reasons for return or exchange

  1. Products can be returned or exchanged in the following cases:
    Defects or damage to the product.
    The product does not fit in terms of size, shape, or other parameters.
    The product does not match the description on the website.

  2. Return or exchange process
    To initiate a return or exchange, you should contact our manager at +48 459 569 988 or send an email to sales@gradientua.com. We will provide you with detailed instructions and assist you with preparing the necessary documents.

  3. Refund of payment
    After receiving and inspecting the returned product, we will refund the payment by bank transfer to the details you provide.
     
  4. Product exchange
    Product exchange is possible only after a full return of the product and agreement with the manager. Please note that the exchange is possible only for products of a similar range.
     
  5. Delivery costs
    Delivery costs for returns and exchanges are covered by the customer. If the return of the product is related to defects or damage, we will cover the delivery cost.
     
  6. Products not eligible for return or exchange
    Used products or products with visible signs of use are not eligible for return or exchange.

 

We hope the provided information will help make the return or exchange process as convenient and transparent as possible. It is important to remember that our main goal is to ensure your satisfaction with your purchases and provide high-quality service. If you have any additional questions or need assistance, please feel free to contact our managers using the provided contact information. We are always happy to help and resolve any issues that may arise!